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FAQs


WeelArt.com works with manufacturers and artisans across the world to source the coolest products at the prices that suit you. 

This results in all our orders being shopped to you from across the world - From France, Canada to China. However we do ensure we can track our orders for your extra piece of mind.

Yet because your products are coming from so far away they often take  2-3 weeks to arrive. So no worrying if the product doesn't arrive the next day! Most of the time our product will arrive a lot quicker, but we want you to be aware this is out of our control!

This does mean we ship worldwide, so you can shop with us wherever you are.

Returns
Our policy lasts 14 days after delivery of an item. If 14 days have gone by since receiving your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase. Email us at contact@weelart.com for return instructions.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@weelart.com

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@weelart.com for proper return address and exchange instructions.